> ## Documentation Index
> Fetch the complete documentation index at: https://trust.denialbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# For billing staff

> Your day-to-day workflow in Denialbase — upload, review, appeal, track.

<Info>
  Most denied claims are never appealed. Denialbase closes that gap by automating the mechanical 80% of the appeal workflow so you can focus on the judgment calls.
</Info>

## Your typical day

<Steps>
  <Step title="Upload incoming denials">
    EOBs and denial letters drop into Denialbase from your scanner, email, or EHR integration. [Uploading documents →](/billing/uploading-documents)
  </Step>

  <Step title="Review AI-detected denials">
    Within \~30 seconds, each document has an extracted denial reason, deadline, confidence score, and recommended strategy. [Reviewing denials →](/billing/reviewing-denials)
  </Step>

  <Step title="File appeals">
    Generate citation-backed appeal letters, sign via DocuSeal, and submit via portal, fax, or mail. [Filing appeals →](/billing/filing-appeals)
  </Step>

  <Step title="Track outcomes">
    Deadlines, follow-ups, and results — all in one place. [Tracking status →](/billing/tracking-status)
  </Step>
</Steps>

## What AI does, what you do

<CardGroup cols={2}>
  <Card title="AI does" icon="robot">
    * Extracts denial reason, CARC/RARC codes, and deadline from the document
    * Classifies the denial type
    * Recommends appeal strategy with citations
    * Drafts the appeal letter with pulled medical records
    * Routes to HITL review when confidence is low
  </Card>

  <Card title="You do" icon="user">
    * Approve or edit the drafted appeal
    * Provide any missing clinical context
    * Choose the submission channel
    * Sign on behalf of the provider (or route to them)
    * Track and respond to outcomes
  </Card>
</CardGroup>

## Keyboard shortcuts

| Key       | Action                  |
| --------- | ----------------------- |
| `U`       | Upload new document     |
| `/`       | Focus search            |
| `J` / `K` | Next / previous in list |
| `D`       | Open detail view        |
| `A`       | Start appeal            |
| `?`       | Show all shortcuts      |

## Where to get help

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/getting-started/quickstart">
    5-minute setup walkthrough.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/getting-started/faq">
    Common questions and answers.
  </Card>

  <Card title="Email support" icon="envelope" href="mailto:support@denialbase.com">
    [support@denialbase.com](mailto:support@denialbase.com)
  </Card>

  <Card title="Insurer guides" icon="hospital" href="/insurer-guides/overview">
    Payer-specific tips (Kaiser, UHC, …).
  </Card>
</CardGroup>