> ## Documentation Index
> Fetch the complete documentation index at: https://trust.denialbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account setup

> Create your account, verify email, enable 2FA, and land in Denialbase.

## Sign up

<Steps>
  <Step title="Go to app.denialbase.com/signup">
    Use your work email. Personal email domains get rate-limited during signup and don't get invited to BAA-covered plans.
  </Step>

  <Step title="Pick a strong password">
    Minimum 12 characters. Must include upper, lower, digit, and special character. A password manager is strongly recommended.
  </Step>

  <Step title="Check your inbox">
    Verification email arrives within 30 seconds. Click the link to confirm ownership.
  </Step>
</Steps>

## Enable 2FA

2FA is required for every account that will touch PHI. You won't be able to open any denial until 2FA is enabled.

<CardGroup cols={2}>
  <Card title="Passkey (recommended)" icon="fingerprint">
    Your device or a hardware key. Phishing-resistant. Works with Touch ID, Face ID, Windows Hello, YubiKey, Titan.
  </Card>

  <Card title="TOTP" icon="mobile">
    Authenticator app — Authy, 1Password, Bitwarden, Google Authenticator. Scan the QR code to set up.
  </Card>
</CardGroup>

<Warning>
  Save your **backup codes**. They're the only way back into your account if you lose your primary 2FA method. Store them in a password manager or printed somewhere safe — not in an email or on your desktop.
</Warning>

## Complete the onboarding wizard

<Steps>
  <Step title="Name your practice">
    Legal name, DBA if different, specialty. You can add providers, locations, and payers later.
  </Step>

  <Step title="Confirm your role">
    Billing staff, practice admin, or provider. This sets sensible defaults for your experience. You can switch roles later if admin grants it.
  </Step>

  <Step title="Pick your first payer">
    Choose from our master list. This activates the first set of payer-specific appeal templates for you. Add more payers later under **Settings → Practice → Payers**.
  </Step>

  <Step title="Connect integrations (optional)">
    Skip for now if you want to explore first. You can set up EHR sync, scan-to-email, and SSO later.
  </Step>
</Steps>

## You're in

At this point you should see the Denialbase dashboard. Next:

<CardGroup cols={2}>
  <Card title="Upload your first denial" icon="upload" href="/billing/uploading-documents">
    Drag an EOB onto the upload zone and see the AI go to work.
  </Card>

  <Card title="Onboarding checklist" icon="list-check" href="/getting-started/onboarding-checklist">
    The complete first-week checklist for a new practice.
  </Card>
</CardGroup>