> ## Documentation Index
> Fetch the complete documentation index at: https://trust.denialbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the questions we get most often.

## Product

<AccordionGroup>
  <Accordion title="Does Denialbase submit appeals automatically?">
    No — and by design. Every appeal requires explicit human approval and a signature from the provider (or a delegated signer). The AI drafts, recommends, and prepares — people stay in the loop for every submission.
  </Accordion>

  <Accordion title="How accurate is the AI at classifying denials?">
    Above 85% confidence on most EOB formats. Low-confidence denials (\< 70%) are routed to human review before you ever see them. Accuracy improves over time as your practice adjusts classifications.
  </Accordion>

  <Accordion title="Can I override the AI?">
    Always. Every classification, every draft, every strategy recommendation can be edited by you before anything is submitted. Your edits also help tune the model to your practice's style.
  </Accordion>

  <Accordion title="Which payers do you support?">
    All commercial payers, Medicare, Medicaid, and most managed Medicaid plans. We have deeper integrations with Kaiser Permanente and UnitedHealthcare today, with Epic/FHIR providing broad EHR-side coverage.
  </Accordion>

  <Accordion title="What file formats can I upload?">
    PDF, PNG, JPG, TIFF for documents; X12 835 and 837 for EDI; up to 50 MB per file.
  </Accordion>
</AccordionGroup>

## Security & compliance

<AccordionGroup>
  <Accordion title="Are you HIPAA-ready?">
    Yes. We sign a BAA before any PHI moves and apply HIPAA-aligned safeguards. We are HIPAA-ready, not formally HIPAA-certified. See [HIPAA readiness](/trust/hipaa) for the full breakdown of administrative, physical, and technical safeguards.
  </Accordion>

  <Accordion title="Will you sign a BAA?">
    Yes, with every covered-entity customer before PHI flows. See [BAA request process](/trust/baa).
  </Accordion>

  <Accordion title="Are you SOC 2 certified?">
    Not yet — we're building toward SOC 2 Type I. See [SOC 2 readiness](/trust/soc2-iso27001) for honest, current status.
  </Accordion>

  <Accordion title="Is my PHI encrypted?">
    Yes — at disk level with customer-managed keys (CMEK), at column level for PHI fields, and in transit over TLS 1.2+. Details at [Encryption](/trust/encryption).
  </Accordion>

  <Accordion title="Does Anthropic see my PHI?">
    No raw PHI — prompts are scrubbed before leaving our systems. Names, DOBs, MRNs, and IDs are replaced with token placeholders reversed server-side.
  </Accordion>

  <Accordion title="Where is my data stored?">
    United States (GCP `us-central1`). We don't replicate to other regions without explicit opt-in. See [Subprocessors](/trust/subprocessors) for data residency.
  </Accordion>
</AccordionGroup>

## Billing & plans

<AccordionGroup>
  <Accordion title="How does pricing work?">
    Commission-based — a percentage of each successfully overturned appeal. No commission if we don't overturn. Formal pricing on our [pricing page](https://denialbase.com/pricing).
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes — 14 days, full functionality. No credit card required until you're ready to send appeals.
  </Accordion>

  <Accordion title="What about Medicare/Medicaid plans?">
    Supported end-to-end including ALJ hearings and state fair hearings. Contact sales for any special pricing on government-payer-heavy practices.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="Can I connect my EHR?">
    Yes, via FHIR for Epic and most modern EHRs. See [EHR integration](/integrations/epic-fhir).
  </Accordion>

  <Accordion title="Do you integrate with clearinghouses?">
    We ingest X12 835 files directly. Specific clearinghouse integrations (Availity, Change Healthcare, Trizetto) are on the roadmap; some are available today via scheduled upload.
  </Accordion>

  <Accordion title="Can I use my SAML IdP?">
    Yes — Okta, Azure AD, Google Workspace, and any standard SAML 2.0 provider. See [SSO / SAML](/integrations/sso-saml).
  </Accordion>

  <Accordion title="Do you have an API?">
    Yes. REST API with httpOnly cookie auth for browsers and API tokens for server-to-server. See the [API reference](/api-reference/introduction).
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I get help?">
    Email [support@denialbase.com](mailto:support@denialbase.com) — typical response within 2 business hours. Enterprise customers get priority routing.
  </Accordion>

  <Accordion title="How do I report a security issue?">
    [security@denialbase.com](mailto:security@denialbase.com). Acknowledgement within 2 business days. See [coordinated disclosure](/trust/incident-response#coordinated-disclosure).
  </Accordion>

  <Accordion title="Is there a status page?">
    Yes: [status.denialbase.com](https://status.denialbase.com).
  </Accordion>
</AccordionGroup>