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{
  "contact_methods": [
    {
      "insurer_type": "<string>",
      "contact_method": "<string>",
      "department": "<string>",
      "success_rate": 123,
      "connection_rate": 123,
      "avg_hold_time": "<string>",
      "avg_call_duration": "<string>",
      "total_attempts": 123,
      "tips": [
        "<string>"
      ]
    }
  ],
  "best_call_times": [
    {
      "day": "<string>",
      "day_of_week": 123,
      "hour": 123,
      "time_slot": "<string>",
      "success_rate": 123,
      "connection_rate": 123,
      "avg_hold_time": "<string>",
      "call_count": 123
    }
  ],
  "worst_call_times": [
    {
      "day": "<string>",
      "day_of_week": 123,
      "hour": 123,
      "time_slot": "<string>",
      "success_rate": 123,
      "connection_rate": 123,
      "avg_hold_time": "<string>",
      "call_count": 123
    }
  ],
  "avg_metrics": {
    "avg_success_rate": 123,
    "avg_hold_time": "<string>",
    "avg_call_duration": "<string>"
  },
  "insurers": [
    {
      "id": "<string>",
      "name": "<string>"
    }
  ]
}