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Practice profile

Legal name, DBA, Tax ID, NPI (group), specialty, primary address, mailing address if different. This information is used to populate appeal letters and for payer-facing metadata.
Add each provider with their individual NPI, specialty, and any supervising-provider relationships. Providers are the signatories on appeal letters.
Select your active payers from the master list. Payer-specific appeal templates, deadlines, and contact info auto-populate for each.
For multi-location practices, add each site with its own POS code and billing address.

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Notifications

Email

Per-user granular control — daily digest, per-event, or off. Admins can override for compliance-critical events (e.g. audit-log export).

Slack

Connect a channel for team-wide alerts: deadline warnings, HITL-reviewed denials, overturned appeals.

In-app

Always on. Bell icon in the header. Filter by type.

SMS

Not supported. We don’t send PHI — even metadata-only — over SMS.

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What you can subscribe to

  • New denials detected
  • HITL review complete (low-confidence denials)
  • Deadline approaching (14 / 7 / 1 days)
  • Outcome recorded
  • Audit events (for admins): 2FA reset, role change, bulk export
  • Security events (for admins): failed login spike, lockout, suspicious activity

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Sessions

Default 30 minutes. Can be shortened to 15 minutes for higher-security practices. Cannot be extended beyond 30 minutes (HIPAA §164.312(a)(2)(iii)).
Default: unlimited. Can be restricted to 1 active session per user (any new sign-in terminates prior sessions).
User deletion, bulk PHI export, 2FA reset, role changes — all can be configured to require password re-entry.

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Insurer defaults

For each of your active payers, you can configure:
  • Default strategy — e.g. “always try peer-to-peer first for Kaiser medical necessity”
  • Deadline buffer — how many days before the payer’s deadline we surface as urgent
  • Template customization — practice-specific language blocks to include by default
  • Submission channel preference — portal, fax, or mail
See Insurer guides for payer-specific best practices.

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Data controls

Settings → Data → Export generates a downloadable archive of your practice’s denials, appeals, documents, and metadata. Every export is audit-logged. Typical size: several GB for a year of activity.
Generate a per-patient PHI package. Includes all documents and records Denialbase has for that patient.
Admins can delete a user (see Team management). Practice-level deletion requires contacting support@denialbase.com to avoid accidental catastrophic loss.
Default retention of active data for the life of the account. Denials, appeals, and documents can be archived (hidden from daily workflow) without deleting. Audit logs are retained for 7 years regardless.

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Billing

If you’re on the billing-admin role, this is where you manage subscription, seats, and invoices. Stripe billing is planned for Q3 2026 — contact sales@denialbase.com for your current plan details.