Product
Does Denialbase submit appeals automatically?
Does Denialbase submit appeals automatically?
No — and by design. Every appeal requires explicit human approval and a signature from the provider (or a delegated signer). The AI drafts, recommends, and prepares — people stay in the loop for every submission.
How accurate is the AI at classifying denials?
How accurate is the AI at classifying denials?
Above 85% confidence on most EOB formats. Low-confidence denials (< 70%) are routed to human review before you ever see them. Accuracy improves over time as your practice adjusts classifications.
Can I override the AI?
Can I override the AI?
Always. Every classification, every draft, every strategy recommendation can be edited by you before anything is submitted. Your edits also help tune the model to your practice’s style.
Which payers do you support?
Which payers do you support?
All commercial payers, Medicare, Medicaid, and most managed Medicaid plans. We have deeper integrations with Kaiser Permanente and UnitedHealthcare today, with Epic/FHIR providing broad EHR-side coverage.
What file formats can I upload?
What file formats can I upload?
PDF, PNG, JPG, TIFF for documents; X12 835 and 837 for EDI; up to 50 MB per file.
Security & compliance
Are you HIPAA-compliant?
Are you HIPAA-compliant?
Yes. See HIPAA compliance for the full breakdown of administrative, physical, and technical safeguards.
Will you sign a BAA?
Will you sign a BAA?
Yes, with every covered-entity customer before PHI flows. See BAA request process.
Are you SOC 2 certified?
Are you SOC 2 certified?
Not yet — we’re building toward SOC 2 Type I. See SOC 2 readiness for honest, current status.
Is my PHI encrypted?
Is my PHI encrypted?
Yes — at disk level with customer-managed keys (CMEK), at column level for PHI fields, and in transit over TLS 1.2+. Details at Encryption.
Does Anthropic see my PHI?
Does Anthropic see my PHI?
No raw PHI — prompts are scrubbed before leaving our systems. Names, DOBs, MRNs, and IDs are replaced with token placeholders reversed server-side.
Where is my data stored?
Where is my data stored?
United States (GCP
us-central1). We don’t replicate to other regions without explicit opt-in. See Subprocessors for data residency.Billing & plans
How does pricing work?
How does pricing work?
Commission-based — a percentage of each successfully overturned appeal. No commission if we don’t overturn. Formal pricing on our pricing page.
Is there a free trial?
Is there a free trial?
Yes — 14 days, full functionality. No credit card required until you’re ready to send appeals.
What about Medicare/Medicaid plans?
What about Medicare/Medicaid plans?
Supported end-to-end including ALJ hearings and state fair hearings. Contact sales for any special pricing on government-payer-heavy practices.
Integrations
Can I connect my EHR?
Can I connect my EHR?
Yes, via FHIR for Epic and most modern EHRs. See EHR integration.
Do you integrate with clearinghouses?
Do you integrate with clearinghouses?
We ingest X12 835 files directly. Specific clearinghouse integrations (Availity, Change Healthcare, Trizetto) are on the roadmap; some are available today via scheduled upload.
Can I use my SAML IdP?
Can I use my SAML IdP?
Yes — Okta, Azure AD, Google Workspace, and any standard SAML 2.0 provider. See SSO / SAML.
Do you have an API?
Do you have an API?
Yes. REST API with httpOnly cookie auth for browsers and API tokens for server-to-server. See the API reference.
Support
How do I get help?
How do I get help?
Email support@denialbase.com — typical response within 2 business hours. Enterprise customers get priority routing.
How do I report a security issue?
How do I report a security issue?
security@denialbase.com. Acknowledgement within 2 business days. See coordinated disclosure.
Is there a status page?
Is there a status page?
Yes: status.denialbase.com.